appprivacy - Mobile 3D

This page is intended to inform users about our data collection and use policies.
By using the Service, you agree to the processing practices described in this Privacy Policy.

Throughout this Privacy Policy, the term "Service" refers to: the mobile app, web previews of content accessible via QR codes, any AI chatbot that may be available, and any other digital features provided by Mobile 3D as part of these tools.

Collection and use of information

First and foremost, we would like to emphasize that we do not collect information intended to identify users.
Any information that is processed is used exclusively for statistical purposes, to monitor and improve the Service, or for technical purposes necessary for its operation.

For example, for certain features of the Service—such as viewing content via QR codes—we track the number of visits to individual pages to determine which content is most frequently viewed and to improve the service we offer.

We do not sell, exchange, or transfer personal information to third parties. However, we may share aggregated and anonymous statistics regarding the use of the Service with partners or affiliates for analytical, statistical, or promotional purposes.

Some components of the Service rely on third-party platforms and technologies, such as Apple, Google, and artificial intelligence service providers (OpenAI).
These entities may process technical information in accordance with their own privacy policies and terms of use, independently of the processing carried out by Mobile 3D; therefore, we encourage you to review their respective privacy policies for further details:

AI Chatbot

The Service may include a chatbot based on artificial intelligence technologies to provide automated responses to user inquiries.
The chatbot’s responses are generated automatically without human intervention; therefore, users are advised to verify the accuracy of the information provided before relying on it.

Users are advised not to include personal information, confidential information, or sensitive data in their conversations.

Requests may be processed by third-party technology providers solely to the extent necessary to provide the Service.
Mobile 3D uses only technical and statistical information necessary for the operation, monitoring, and improvement of the Service and does not engage in user identification or profiling.
Conversations are processed solely to provide the requested response and are retained for the time strictly necessary for the technical and operational purposes of the Service.

Log Data

During normal service operation, and especially in the event of service malfunctions, certain technical diagnostic data regarding your device may be collected (including through third-party products), as this information is necessary for identifying and resolving issues.

Such data may include, for example:

Device IP address
Device name and model
Operating system version
Service Configuration
Date and time of use
Technical information regarding the errors encountered

This information is used solely for security, maintenance, diagnostic, and service improvement purposes.

Cookies and Similar Technologies

Cookies are files containing a small amount of data that are commonly used as anonymous unique identifiers. They are sent to your browser from the websites you visit and are stored in the internal memory of your device.

Some web components of the Service may use cookies or similar technologies managed by third-party providers to ensure the proper functioning of the Service or to collect anonymous usage statistics.
Any cookies used serve technical or statistical purposes and are not used for profiling activities.

You can configure your browser to refuse or limit the use of cookies. However, some features may not be available or may not work properly.

Data retention

All anonymous usage data and statistics are retained for as long as necessary for the purposes of analyzing, monitoring, and improving the Service, and are periodically aggregated or deleted when no longer needed.

If you believe that any of the data we process may pertain to you, please contact us and provide all the information necessary for us to verify this.
In that case, please email us at: info@mobile3d.it

Service providers

To provide the Service, we may engage third-party companies or professionals to act on our behalf, for example to:

Hosting cloud infrastructure and services
Deploy the Service
Provide technical support services
Perform statistical analyses on the use of the Service
Monitor the stability and security of the Service

Such suppliers may process only the technical information strictly necessary for the performance of the tasks entrusted to them and are contractually obligated to use such information solely for those purposes and in compliance with applicable laws.

Security

We appreciate the trust you have placed in us by using our Service, and we take all appropriate technical and organizational measures to ensure the security and reliability of the Service. However, while we are committed to protecting the information we process and the systems used to provide the Service, no technology can guarantee absolute protection against every possible risk.

Links to external websites

The Service may contain links to other websites or services that are not operated by us. We do not control these sites and are not responsible for their content, their privacy policies, or the data processing practices of such sites. Therefore, we recommend that you always review the privacy policies of any external sites you visit.

Children's privacy

The Service may also be used by individuals under the age of 14.

We do not knowingly collect personally identifiable information from minors. If a parent or guardian believes that a minor has provided personal information through the Service, they may contact us so that we can investigate the matter and take appropriate action. Please contact us at: info@mobile3d.it

Legal Information and Contact Information

If you have any questions regarding the processing of the information described in this Privacy Policy, or if you wish to exercise any rights granted to you under applicable data protection laws, please contact us at: info@mobile3d.it.

You may also file a complaint with the Italian Data Protection Authority in accordance with the procedures set forth in applicable law.

Changes to the Privacy Policy

This Privacy Policy may be updated from time to time.
Any changes will be posted on this page, along with the date of the last update.
We therefore recommend that you review this Privacy Policy periodically to check for any changes.

Last updated: June 11, 2026.

If you have any questions, requests, or concerns regarding this Privacy Policy, please contact us at:
info@mobile3d.it

Contact

info@mobile3d.it
+39 0432 1698235
Via Divisione Julia 60/i - 33042 Buttrio UD